Frequently Asked Questions

The Cloudmersive APIs are a set of products and services built, maintained and operated by Cloudmersive, a United States technology company aiming to build a wide array of reliable and useful programming interfaces (APIs). Cloudmersive, LLC is located in the United States, with primary data centers in North America. Data centers in the European Union and other regions, as well as Private Cloud deployment are also available.

At Cloudmersive, we take security and privacy very seriously. See our security page for details on Encryption, Authentication, Physical Security, Networking, Stateless Services, and Deployment Regions. See our Privacy Policy for information on how we protect your data and privacy. For GDPRA DPA questions, please see our DPA or contact us to schedule a consultation.

One of the great things about Cloudmersive is that one account / API key can access all of the APIs in our expanding portfolio in a universal manner, including Document Conversion and Procesing, Data Validation, Virus Scanning, Natural Language Processing, OCR, Image Recognition, Barcodes and more. Each time you make a call to an API it will use up an API call. In some cases, APIs will orchestrate multiple calls for you on the backend (e.g. when you OCR a multi-page PDF file). You can always see your current utilization in the account administration portal. You can then purchase plans that includes monthly API call capacity.

Free tier plans are limited to one simultaneous request at a time. Premium Plans do not limit the number of concurrent API calls, but API calls that exceed the amount included will queue for execution. To gain additional simultaneous throughput, you will want to choose the appropriate plan size. Unlimited plans are available.

You can create a free tier key to try the service, or purchase a Premium API Key for production use, and to gain greater scale and reliability.

The free tier is for trying out the service. It includes limits on the number of API requests per month, and has lower availability. For production use cases, the Premium subscriptions include significantly higher availability, API call volumes, scalability, advanced functionality and prioritized technical support.

To test the API and learn about the product, you can create a free plan. For production use and greater scale, availability, support, and monitoring, start with one of the introductory premium plans starting at just $19.99/month and you can always grow from there. If you need help, contact us and we will be happy to work with you to size your plan and even build out a custom plan for your business requirements if needed.

For the premium plan APIs we include extensive monitoring 24x7 and a focus on availability. Our current uptime for Premium plan APIs is at approximately 99.9% or better. For detailed uptime reports please feel free to contact us.

Yes! We would love to hear more about your needs. Please contact us and we will work to setup a call to discuss your needs.

Yes! We do offer partnerships for resellers, OEMs and other partnerships. Please contact our partnerships team and we can discuss your partnership needs to build a customized approach.

Payments can be made with cards from VISA, MasterCard, American Express, Discover, Diners Club, and JCB payment networks. Yes, we do support international cards and payments! Our payments are securely processed by Stripe. Currently, we do not operate in some countries, including: Cuba, Iran, Liberia, Lebanon, Burma, Syria, Iraq, Afghanistan, North Korea, Sudan, Somalia, Libya, Eritrea, Venezuela, Region of Crimea. Please contact us if you do have more questions.

Yes! We do offer partnerships opportunities for Independent Service Vendors (ISVs). Please contact our partnerships team and we will work with you to meet your needs.

2,000 free API calls/month, with no expiration

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